Qore — CRM, service and renewals for industrial equipment distributors

The whole customer lifecycle

One customer, one system — from quote to service.

For a distributor of industrial equipment, a won deal is where the work starts — delivery, warranty, service calls, support contracts and renewals. Qore follows the customer all the way.

Win

Pipeline, quotes with catalogue prices, competitors and forecasts.

New, renewal, upsell, cross-sell, modernization
Weighted forecast per person & brand

Deliver

Won equipment becomes the customer’s installed base — with serials and warranty.

Registered automatically when a deal is won
Warranty and support coverage per unit

Service

Service tickets and support tickets with SLAs, checklists and signed reports.

SLA by customer level and priority
Similar faults on the same machine

Renew

Software licences and maintenance contracts turn into renewal leads before they expire.

Automatic renewal leads, grace periods
Chance and expected revenue per renewal

…and every service visit shows sales what the customer runs, what’s ageing and what to offer next.

Sales

A pipeline that knows your products.

Not a generic CRM you first have to bend to your business — from day one, deals carry real products, each country office’s price lists, competitors’ offers and the system they replace.

Every deal type, every currency, one forecast.

See what’s new business, what’s a renewal and which old systems are being modernized — and how each converts.

Deal types — new, renewal, upsell, cross-sell and modernization (e.g. FX1N → FX5U), reported side by side.
An office for every country with its own price lists, currency and customers — plus discounts and competitors’ prices on every deal.
Weighted forecast, stage velocity, time in stage and a health score that flags deals going cold.
Hand a lead over to a colleague in one click — both are notified, nothing gets lost.

Reports · By deal type

01.01.2026 – 15.10.2026

+24% YoY

New deal31 won

684.000 €

Renewal48 won · 92%

211.500 €

Modernization9 won

318.200 €

Upsell17 won

96.400 €

Service & support

From the phone call to the signed report.

Quick remote support and full field-service work orders — in the same desk, with SLAs that are fair to your engineers.

A modern work order your engineers will actually fill in.

Support tickets for the quick fix from the office, service tickets for the visit with parts and a signature — and one click to turn one into the other.

SLA by service level × priority (Platinum, Gold, Standard, Basic) — and it pauses while you wait for the customer.
Teams of engineers with their own time, travel and parts, a planning calendar and tasks for anyone.
Checklists, failure codes, photos and screenshots (paste with Ctrl+V), customer and engineer signatures.
PDF report in the customer’s language — Croatian, Slovenian, Serbian, Macedonian or English — with your logo, never your prices unless you want.
Spot a sales opportunity on site and send it straight to the account owner.

SR-2026-118 · Brewery North

Field service · Line 3 HMI · S/N K2YJ0N029

HighGold● Resolve in 6h 20m

Work orderTimeTeamReport

Fault

HMI freezes after a power dip; line stops.

Work done

Firmware updated, UPS added, backup restored.

Checklist · in report

Cabinet fansOK

Supply voltage231 V

UPS batteryN/A

Signatures

Customer · Ivan Horvat

I. Horvat

Lead engineer · Marko Babić

M. Babić

Licence & maintenance renewals

Never miss a licence or maintenance renewal again.

Every software licence (subscription or support) and every maintenance contract your customers have — with its end date, its value and the chance it renews.

Recurring revenue on autopilot.

Qore registers which licences and maintenance contracts were sold, reminds the owner and the brand’s product leader, and opens the renewal lead for you.

Renewal leads created automatically days before a licence or maintenance contract runs out — with the right products at catalogue price.
Won writes back the new end date; lost asks why — and offers a grace period to win them back.
Renewal rate, reasons for leaving and expected revenue for the next 12 months.
Warranty and support coverage shown right on the service ticket — engineers know what’s billable.

Pipeline · Renewals

Licences & maintenance · leads 30 days before the end

92%Renewal rate

148.300 €Expected, 12 months

3In grace period

KEPServerEX support ×4

Mill East · ends in 18 days

Lead · Proposal

SCADA subscription

ThermoGas · ends in 26 days

Lead · Lead

MES support

Steelworks · grace until 02.12.

Win back

Engineering suite ×12

AgroLine · ends in 74 days

85% chance

Reports

Answers, not spreadsheets.

Sales, service & support and renewals in one place — per person, per country office or for the whole region, in the currency you choose.

Which customers need the most service — set against what they bought this year.
How long customers keep you waiting, SLA by level, equipment with repeated faults.
Branded Excel exports with your logo, totals and real numbers.

Reports · Service & support

Q3 2026 · All

AllServiceSupport

4.2 hAvg. time to resolve

96%Resolved within SLA

31 hWaiting for customers

Customers with the most service

Mill East Basic

12 tickets · 31 h

0 € bought

Brewery North Gold

8 tickets · 14 h

96.000 € bought

Several countries, one server

Every country its own office. One view of the whole region.

Register an office for each country in the region on a single Qore server. Every office keeps its own information, price lists and customers — and the Manager oversees them all from one central place.

Own details per country — company data and logo on offers and reports, price lists, currency and exchange rates.
Own customers and team — sales reps work in their country, accounts and leads stay where they belong.
Central overview for the Manager — pipeline, service and renewals for one country or all of them together, in one currency.

Reports · All countries

Q3 2026 · EUR

AllHRSIRS

3Country offices

982.900 €Won, all countries

528Accounts

Croatia

Zagreb · EUR · 214 accounts

412.900 €

Slovenia

Ljubljana · EUR · 138 accounts

268.300 €

Serbia

Belgrade · RSD · 176 accounts

301.700 €

And much more

Everything a technical B2B team runs on.

Accounts & contacts

Ownership and shared access, locations, service levels and service notes, duplicate review, GDPR tools.

Activities, tasks & calendar

Calls, meetings and visits on accounts, leads and tickets; tasks with threads, mentions and reminders.

Events & campaigns

Trainings and fairs with attendees, turnout, costs, team tasks and demo equipment.

Product catalogue

Brands, categories, licence types and a price list for every country office — imported from Excel in minutes.

Demo equipment

Who has which demo kit, reservations for events and visits, returns and service history.

Roles that match your company

Admin, Manager, Senior Sales, Sales, Service engineer and product leaders per brand — each sees what they need.

One server, the whole region

An office for every country — own company details, logo, price lists, currency and customers. Managers oversee them all from one place.

Notifications that matter

Bell and e-mail for new leads, handovers, warranty and renewal reminders, SLA and team changes, a morning summary.

Search, import & access requests

Find anything instantly, import accounts and products from Excel, ask the owner for access in one click.

Deployment

Your data, your choice.

Run Qore inside your own network, or let us host a dedicated instance for you in the EU. Same software, same features — switch any time.

On-premise

On your own server

Full data sovereignty — nothing leaves your infrastructure. For companies with strict security or data-residency rules.

Docker Compose on any Linux server or VM
You decide when to update
No user or data limits

Managed cloud · recommended

Your dedicated cloud instance

We host, back up, update and monitor a Qore instance just for your team. Log in on day one — no IT work.

Dedicated instance, not shared with anyone
Hosted in Germany (EU) · daily backups · SSL
Your own address on qoreplatform.com

# a new Qore instance
git clone [email protected]:your-org/qore.git && cd qore
cp .env.example .env      # database, secrets, domain
./start.sh                # builds, migrates, starts

# updates: migrations run by themselves
git pull && docker compose up -d --build

// backend

.NET 10 · ASP.NET Core
PostgreSQL 16
Entity Framework Core
Redis

// frontend

React 18 + TypeScript
Vite · Tailwind CSS
TanStack Query
Works on phones & tablets

// infrastructure

Docker Compose
Nginx · Let’s Encrypt
Daily database backups
Health monitoring

// security

Role-based access
Audit log
GDPR export & erasure
EU hosting

FAQ

Questions we hear a lot.

How is Qore priced?

Pricing depends on how you deploy it (your server or our managed cloud) and the size of your team. Every module is included — no paid add-ons. Get in touch and we’ll send an offer for your setup.

Where is our data?

On-premise, it never leaves your network. In our managed cloud, it’s in a dedicated instance hosted in Germany (EU), backed up daily. Qore includes GDPR tools for exports, anonymization and data retention.

Can we bring our existing data?

Yes. Accounts, contacts and products are imported from Excel with column mapping, and we help with the first migration.

We have offices in several countries — does Qore work for us?

Yes — that’s what it’s built for. On one server you register an office for every country in the region. Each keeps its own company details, logo, price lists, currency and customers. A Manager oversees every country from one central place and gets reports per country or for the whole region. Service reports go out in the customer’s language.

Can our service engineers use it in the field?

Yes. Qore works in the browser on phones and tablets — engineers fill in the work order, add photos, log their time and collect the customer’s signature on site.

How fast can we start?

A managed cloud instance is ready within a day. After a short onboarding your team can work on it right away.